Preview Mode Links will not work in preview mode

Oct 9, 2018

This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL.

Joining Shawn Tabor and Sarah Jelinek:

Link: Satya Nadella introduces Dynamics 365 AI for Customer Service

Microsoft recently announced new AI infused capabilities for Dynamics 365, and in this episode, a roundtable of customer service and field service experts discuss what this means to real-world Microsoft customers.

  • How can customers benefit from artificial intelligence
  • Do you need data first?
  • Unification of data
  • Use cases for AI
  • Bots
  • Challenges and risks of disruption
  • The changing profile of a customer service agent
  • AI trends for customer and field service

Bonus: Delivering a good Field Service Mobile/Resco demo.

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.