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Dec 22, 2018

It's the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:

  • New release of Field Service Mobile
  • GPS tracking
  • Asset tracking
  • Improvement to UI
  • Multiple forms per entity
  • HTML 5 Woodford
  • Streamlined provisioning of field service mobile
  • Voice of the customer CSAT best practices
  • Survey best practices
  • Using Entitlements with customer service
  • Measuring SLA's

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