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Nov 24, 2017

This episode is sponsored by KingswaySoft.

Special guest Colin Vermander, Technical Director for Adoxio, joins Shawn Tabor to discuss self service portals, and what you need to think about when deploying portals for customer service.

  • typical challenges when implementing self-service portals
  • user experience journey...


Nov 14, 2017

In this episode (sponsored by Kingswaysoft) Shawn is joined by Sarah Jelinek from Arctic Information Technology.

Sarah is @dyn365diva, she leads the Customer Service SIG for CRMUG, and she is a frequent speaker on all things related to customer service in Dynamics 365.

Topics discussed in this episode:

  • The importance...