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Aug 6, 2018

In this episode of AYS (brought to you by Resco), the gang discusses their favorite upcoming features in the October ’18 Release Notes related to Customer Service, Field Service and Project Service! 

We are less than a week away from D365UG Virtual Service Summer Camp…Sarah is kicking off the event with her Top 5...

Jul 24, 2018

This episode is brought to you by KingswaySoft and D365UG.

We are live at the Microsoft Business Applications Summit in Seattle, and the release notes for Oct '18 are out. In this episode we cover the highlights of the release notes and what we have learned from the summit:

  • Field Service
  • Project Service
  • Customer...

Jun 15, 2018

On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

Links for the show notes:

Jim Lomas -...

Apr 13, 2018

This episode is sponsored by Resco.

Mohamed Mostafa and Sarah Jelinek join us again to breakdown the release notes of the Spring Release for Field Service and Project Service Automation functionality!  


@mimcrm (Mohamed)

@dyn365diva (Sarah)


Resco Minute: City Smart Services