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Feb 13, 2019

In this episode of #AtYourService Shawn, Sarah, and Scooter talk about what is new for Field and Customer Service in the April '19 release of Dynamics 365.

Find out what the big wins are, including customizable case resolution, Chrome support in USD, sla's for work orders, and much more

Plus Agnes from Resco talks about...

Jan 23, 2019

This episode is brought to you by Resco.

There's a new version of D365 Field Service Mobile, and it is based on Resco version 11.1. In this episode, Scott, Sarah, and Shawn talk about the process of upgrading to the latest version.

Other topics discussed in this episode:

  • Updates to Universal Resource...

Dec 27, 2018

This episode is brought to you by Resco.

It's the holiday season, and at CRM Audio we are running some of our best episodes of 2018. 

In this episode of At Your Service from January, Shawn and Scott talked about what you need to know about customer service, and Sarah Jelinek got very excited about editable grids.


Dec 22, 2018

It's the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:

  • New release of Field Service Mobile
  • GPS tracking
  • Asset tracking
  • Improvement to UI
  • Multiple forms per entity
  • HTML 5 Woodford
  • Streamlined...

Dec 14, 2018

This episode of At Your Service is brought to you by Resco.

The first 11 minutes of this episode are from a "lost episode" from October where Shawn Tabor and Scott LeFante discuss company experience with the 9.1 update and what the automatic update cadence really means.

Then Sarah Jelinek and Shawn talk about Dynamics...