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Dec 27, 2018

This episode is brought to you by Resco.

It's the holiday season, and at CRM Audio we are running some of our best episodes of 2018. 

In this episode of At Your Service from January, Shawn and Scott talked about what you need to know about customer service, and Sarah Jelinek got very excited about editable grids.

Topics...


Dec 22, 2018

It's the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:

  • New release of Field Service Mobile
  • GPS tracking
  • Asset tracking
  • Improvement to UI
  • Multiple forms per entity
  • HTML 5 Woodford
  • Streamlined...


Dec 14, 2018

This episode of At Your Service is brought to you by Resco.

The first 11 minutes of this episode are from a "lost episode" from October where Shawn Tabor and Scott LeFante discuss company experience with the 9.1 update and what the automatic update cadence really means.

Then Sarah Jelinek and Shawn talk about Dynamics...


Oct 9, 2018

This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL.

Joining Shawn Tabor and Sarah Jelinek:

Link: Satya Nadella introduces Dynamics 365 AI for Customer Service

Microsoft recently announced new AI infused...


Sep 14, 2018

This episode of At Your Service is brought to you by Resco.

Shawn & Scott discuss migrating to the Unified Interface and some great resources to review before you take the leap!

 

Unified Interface Overview – Product Team Blog:

https://blogs.msdn.microsoft.com/crm/2018/04/11/unified-interface-overview/

 

Unified...