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Jun 15, 2018

On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

Links for the show notes:

Jim Lomas -...

Apr 13, 2018

This episode is sponsored by Resco.

Mohamed Mostafa and Sarah Jelinek join us again to breakdown the release notes of the Spring Release for Field Service and Project Service Automation functionality!  


@mimcrm (Mohamed)

@dyn365diva (Sarah)


Resco Minute: City Smart Services

Mar 3, 2018

In this episode (sponsored by CRMUG/D365UG), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including…


  • Record Types and their Functions
  • The importance of the Contact
  • Know Your Customer
  • Knowledge Management
  • Relationship Insights and Service
  • Case...

Jan 26, 2018

This episode is sponsored by KingswaySoft.

This week, Shawn and Scott fight through illness, technology issues, scheduling conflicts and more to bring you a new episode of At Your Service!  This week we begin our “What you need to know” series on Customer Service.  Also, announcements regarding our involvement in...