Jun 15, 2018
On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP. We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.
Links for the show notes:
Jim Lomas -...
May 18, 2018
Shawn and Scott are back, and in this episode they catch us up on what is new with Dynamics 365 and Field Service:
Apr 13, 2018
This episode is sponsored by Resco.
Mohamed Mostafa and Sarah Jelinek join us again to breakdown the release notes of the Spring Release for Field Service and Project Service Automation functionality!
Resco Minute: City Smart Services
Mar 3, 2018
In this episode (sponsored by CRMUG/D365UG), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including…
Jan 26, 2018
This episode is sponsored by KingswaySoft.
This week, Shawn and Scott fight through illness, technology issues, scheduling conflicts and more to bring you a new episode of At Your Service! This week we begin our “What you need to know” series on Customer Service. Also, announcements regarding our involvement in...