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Oct 9, 2018

This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL.

Joining Shawn Tabor and Sarah Jelinek:

Link: Satya Nadella introduces Dynamics 365 AI for Customer Service

Microsoft recently announced new AI infused...

Sep 14, 2018

This episode of At Your Service is brought to you by Resco.

Shawn & Scott discuss migrating to the Unified Interface and some great resources to review before you take the leap!


Unified Interface Overview – Product Team Blog:



Sep 4, 2018

On this week’s At Your Service, the AYS team answers questions from the Listener Mailbag! Sarah talks about USD 4.0 release and the team discusses the new USD Accelerator from Neil Parkhurst! Plus, congratulations are in order for Agnes from for her recent nuptials! Filling in is Andrew in the Resco Minute...

Aug 6, 2018

In this episode of AYS (brought to you by Resco), the gang discusses their favorite upcoming features in the October ’18 Release Notes related to Customer Service, Field Service and Project Service! 

We are less than a week away from D365UG Virtual Service Summer Camp…Sarah is kicking off the event with her Top 5...

Jul 24, 2018

This episode is brought to you by KingswaySoft and D365UG.

We are live at the Microsoft Business Applications Summit in Seattle, and the release notes for Oct '18 are out. In this episode we cover the highlights of the release notes and what we have learned from the summit:

  • Field Service
  • Project Service
  • Customer...