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Oct 23, 2017

This episode is sponsored by Maplytics by Inogic.

Guest Profile

Steve Scarbrough helps clients assess the value that technology change can deliver. His core specialist areas are ERP / Accounting and Customer Relationship Management solutions. But he continues to be amazed by the ROI SharePoint and Microsoft Online services can generate for his clients.

In this Episode

  • Lessons learned from successful Dynamics 365 projects
  • Lessons learned from unsuccessful Dynamics 365 projects
  • Customer Engagement best practice
  • Turning around failed projects
  • Picking up someone else’s failed project
  • Dealing with difficult customers
  • When the customer just wants to implement software to solve their business problems
  • Handling scope creep
  • Six months after go-live, what does customer engagement look like
  • Customer differences between, Public Sector, Not for Profit and Commercial