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May 25, 2020

In this episode, Shawn & Sarah talk about the pandemic and how it has affected opportunities to present to the community.  

Sarah discusses a virtual session she held at D365UG Focus on optimizing Customer Service implementations and the blog article that supports it:

https://sarahjelinek.com/2020/05/19/create-a-case-with-the-email-body-in-the-case-description-field-in-dynamics-365/