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CRM Audio

Jan 21, 2019

The release notes for April '19 of Microsoft Business Applications is now available for download.
In this episode of CRM Audio (brought to you by D365UG), we review the April '19 release notes.

Topics discussed in this episode:

  • General reaction to the release notes
  • D365 for Marketing
  • D365 for Sales
    • Seamless CPQ integration
    • Sales forecasting
  • D365 for Customer Service
    • Case resolution extensibility
    • Flow based SLA's
    • USD support for Chrome
    • Omni-channel Engagement Hub
  • Field Service
    • Embedded iot visualizations
    • Device provisioning
    • Self service scheduling via portal
    • Variable resource locations
    • Multiple resource work orders
    • Mixed reality enhancements
  • Portal enhancements
    • CDS Portals
    • Power BI embedded in portals
    • External data in portals
    • Portal maintenance messaging
  • Bi-directional data synchronization between CDS and F&O
  • George's favorite F&O feature