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Dec 18, 2017

This episode is sponsored by D365UG/CRMUG.

Guest Profile

Neil has 10 years’ experience starting and leading successful Customer Engagement practices in the UK, US and Australia.

With 15 years’ experience, he is a specialist at winning, envisioning and delivering CRM projects that provide clients with amazing results.

He has been practicing agile CRM software implementations using Scrum since 2009, and is certified by both the Scrum Alliance and Scrum.org and has published online courses on Scrum for Microsoft Dynamics 365.

Neil has received the Microsoft MVP award for Business Solutions since 2010 for his contribution to the CRM community. He has spoken at numerous user groups and conferences; and has published two CRM books.