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Feb 19, 2018

This episode is sponsored by CRMUG/D365UG.

Topics discussed in this episode:

  • Dynamics 365 for Marketing public preview is now open
  • Feedback from the un-deprecation of Outlook client
  • New support request process
  • What are "best practices" anyway?
  • When should you upgrade?
  • Reconsidering the lead entity
  • Recent changes to Voice of the Customer
  • Shawn is the CRMUG Field Service SIG leader
  • Boosting your Linked In Social Selling Index (SSI)